This Cancellation & Refund Policy outlines the terms governing cancellations, refunds, and payment-related matters for registrations, exhibitor stall bookings, sponsorships, and other services offered by Ulhasnagar Garment Fair (UGF).
By registering for or participating in any UGF event, you acknowledge that you have read, understood, and agreed to this policy.
- Scope
This policy applies to:
- Visitor registrations
- Exhibitor stall bookings
- Sponsorship packages
- Event registrations
- Conference or seminar registrations
- Online payments made through the UGF website
- Visitor Registration
- Visitor registration fees, if applicable, are generally non-refundable.
- Visitor registrations are non-transferable.
- Failure to attend the event shall not entitle the visitor to any refund or credit.
- Lost or unused visitor passes are not eligible for replacement or refund.
- Exhibitor Stall Cancellation
Cancellation requests must be submitted in writing via email to UGF.
Refunds, where applicable, shall be processed according to the following schedule:
|
Cancellation Request Received |
Refund Eligibility |
|
More than 45 days before the event |
75% refund of the stall booking amount (after deduction of administrative charges) |
|
30–45 days before the event |
50% refund |
|
15–29 days before the event |
25% refund |
|
Less than 15 days before the event |
No refund |
Administrative, processing, GST (where applicable), payment gateway charges, and other statutory deductions may apply.
- Sponsorship Cancellation
Sponsorship bookings involve advance planning and marketing commitments.
Unless otherwise agreed in writing:
- Sponsorship fees are non-refundable after confirmation.
- Any refund request shall be reviewed solely at the discretion of UGF.
- Cancellation by UGF
If UGF cancels an event due to reasons solely attributable to the organizer:
- Registered participants may be offered:
- A full refund of the amount paid, or
- Credit toward a future UGF event, at UGF’s discretion.
UGF shall not be responsible for any additional expenses incurred by participants, including but not limited to:
- Travel expenses
- Hotel bookings
- Transportation costs
- Freight charges
- Shipping costs
- Business losses
- Event Postponement or Rescheduling
If an event is postponed or rescheduled:
- Existing registrations and stall bookings shall remain valid for the revised dates.
- Refund requests due to rescheduling will be considered on a case-by-case basis.
- UGF reserves the right to offer event credit instead of a monetary refund where appropriate.
- Force Majeure
UGF shall not be liable for cancellations, postponements, or delays arising from events beyond its reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Earthquakes
- Government restrictions
- Public health emergencies
- Pandemic or epidemic situations
- Civil unrest
- Terrorism
- War
- Labour disputes
- Power failures
- Any other force majeure event
In such circumstances, UGF may reschedule the event or offer suitable alternatives. Refunds, if any, shall be determined at the sole discretion of UGF.
- Refund Process
Eligible refund requests must:
- Be submitted in writing via email.
- Include the applicant’s name, registration number or booking details, payment receipt, and reason for cancellation.
- Be sent from the email address used during registration.
Approved refunds will generally be processed within 15 to 30 business days, subject to verification and banking/payment gateway timelines.
Refunds will be credited using the original mode of payment wherever possible.
- Non-Refundable Charges
The following are generally non-refundable:
- Registration processing fees
- Payment gateway charges
- GST or statutory taxes already deposited with authorities (where applicable)
- Administrative charges
- Promotional or marketing fees
- Customized branding or printing expenses incurred specifically for the participant
- No-Show Policy
Participants who fail to attend the event without prior written cancellation shall be treated as No-Show participants.
No refund, adjustment, or credit shall be provided for no-shows.
- Duplicate Payments
In the event of an accidental duplicate payment:
- The excess amount paid will be refunded after verification.
- Refunds for duplicate payments will generally be processed within 10 to 15 business days.
- Policy Changes
UGF reserves the right to amend or update this Cancellation & Refund Policy at any time without prior notice.
The latest version published on the official website shall supersede all previous versions.
Contact Us
For cancellation requests or refund-related queries, please contact:
: Ulhasnagar Garment Fair (UGF)
Email: ulhasnagargarmentfair@gmail.com
Phone: +91-7768077000
Website: https://ulhasnagargarmentfair.com/
All cancellation requests must be submitted in writing. Requests made through telephone calls or verbal communication alone may not be accepted.
By registering for or participating in any UGF event, you agree to the terms of this Cancellation & Refund Policy.
Effective Date: [01 July 2026]